General Questions

About Our Company

What Is A Wish List?
Jewlr’s Wish List is a convenient way to keep track of all those special items you want. Personalize up to 12 pieces with multiple customizations, save them to your wish list, and share with your...
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What Are Add-On Or Bundled Items?
Add-ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.
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What If I Can't Send My Repair Back In Time?
During the Covid 19 crisis, repair deadlines can be extended if you are unable to get your item to us. Please contact customerservice@jewlr.com with your order number so that we can provide an...
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Do You Have Any Stores I Can Visit?
No. Jewlr is an online retailer. We produce our own products when an order is made. Due to this model, we do not need to carry any inventory, and we are able to offer exceptionally affordable prices...
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What Are Your Customer Service Hours?
Customer service is available Monday to Friday from 9:00 am to 5:30 pm Eastern Time. We are closed on the weekends but we do extend our hours during busy periods. For further assistance, please email...
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Covid-19 Questions
Is Jewlr closed? At Jewlr, we are committed to the health and safety of our staff and community. We continue to fulfill orders but in order to play our part in reducing the spread of COVID-19 and...
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Watches

What can I personalize on my Jewlr Watch?
All Jewlr watches are customizable. Depending on the style of watch you choose, you can personalize the following components: Watch Size Case and dial Metal colour Watch strap Case engraving For more...
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How long will my watch battery last?
On average, a new watch battery will last approximately two years.
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Where can I get my watch battery changed?
The best way to replace a watch battery is to take it to a professional jeweller or watch repair service. We do not recommend opening the back of your watch yourself, as this can damage the...
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How do I care for and clean my leather strap?
To keep your leather strap in good condition we recommend keeping your watch away from water whenever possible and removing your watch while sleeping. You can also use a mild leather treatment to...
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Can the colour of the leather strap bleed?
It is very unlikely that the colour will bleed from your leather watch strap, however, if your strap should get excessively wet, there is a possibility that the colour may run. If your watch strap does...
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How do I adjust a stainless steel link bracelet strap?
The best way to have your steel link strap adjusted is to take it to a jeweller or watch repair center to have it professionally sized to the perfect fit.
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VIP Rewards

How Do I Sign Up For An Account?
You can sign up by clicking the 'My Account' button and follow the steps. If you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an...
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Can I Lose My Rewards Status?
You must continue to earn Jewls in order to maintain your VIP Rewards level. If you do not earn any Jewls in a 12-month period, your level will automatically be reset to Sapphire....
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Do I Still Get Jewls On Items I Buy Using Jewls?
You will receive Jewls only on dollars spent. If you redeem Jewls toward a purchase, you will only receive Jewls for the balance paid after redemption.
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What Happens To Jewls Earned If I Return My Order?
If an order is returned and refunded, the Jewls earned from that order will be deducted from the account balance.
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What Happens To Jewls Earned If I Cancel My Order?
The Jewls you received from the cancelled order will be removed from your account balance.
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What Do I Get With Ruby Status?
As a Ruby VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new product launches, VIP-only sales, and free 2-day shipping. Ruby level is for members with 5000 to...
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