Repairs and Resizing

Can I Resize My Tungsten/Cobalt/Ceramic Ring?
For Tungsten, Cobalt or Ceramic rings we offer an exchange program. Due to the nature of tungsten, cobalt and ceramic, we are unable to resize these rings. Please contact our customer service team...
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Can I Change My Ring Size?
Yes - you can change the ring size on your order as long as it has not yet been packaged or shipped out from our facility. Keep in mind that orders may be completed earlier than indicated on our...
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Do You Offer Ring Sizing
Yes! Jewlr offers one FREE resizing within 30 days of the original shipment date. This includes items that have been engraved, though there may be an additional charge for re-engraving. Click here to...
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How Do I Exchange An Item?
To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...
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How Do I Find My Order Number?
For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and shipping address associated with the order. We will then be able...
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Can I Select A Different Gemstone
Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different...
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Can I Change The Chain Length?
Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the chain you had selected. Keep in mind that orders may be completed earlier than...
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Can I Get An Item Repaired?
We offer professional jewellery repair, cleaning, and resizing services on all our jewellery. We also provide a one-year warranty on all our jewellery against manufacturing defects and workmanship on the...
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