How can we help you?

Welcome, do you require assistance? We want to help you! If your order is in production and you want to make a change, please click here. If you have received your order and need to make a change, please click here . If you do not find what you're looking for, please read our Frequently Asked Questions page
At Jewlr, we are committed to the health and safety of our staff and community. In order to play our part in reducing the spread of COVID-19 and keep our employees & their families safe, we have temporarily reduced our workshop capacity as our staff work from home. As a result, returns and repairs may take longer than usual to process. If you need a repair, ring resizing or to make a return, please contact help@jewlr.com for assistance.

MY ORDER IS BEING PROCESSED…

Can I Select A Different Gemstone?
Yes, you can make a change to the stone(s) you selected as long as your order is still in production, and has not yet been packaged or shipped. We recommend that you let us know about any changes you would like to make as soon as possible, as orders could be completed earlier than indicated on our website. To select a different gemstone/birthstone for yourjewellery item, please click here
Can I Select A Different Metal?
Yes, you can make a change to the metal you selected as long as your order is still in production, and has not yet been packaged or shipped. We recommend that you let us know about any changes you would like to make as soon as possible, as orders could be completed earlier than indicated on our website. To select a different precious metal (sterling silver, 10K or 14K white, yellow, or rose gold) for your jewellery item, please click here
Can I Change My Ring Size?
Yes, you can make a change to the ring size you selected as long as your order is still in production, and has not yet been packaged or shipped. We recommend that you let us know about any changes you would like to make as soon as possible, as orders could be completed earlier than indicated on our website. To select a different ring size, please click here
Can I Select A Different Chain Length?
Yes, you can make a change to the length of chain you have selected as long as your order is still in production, and has not yet been packaged or shipped. We recommend that you let us know about any changes you would like to make as soon as possible, as orders could be completed earlier than indicated on our website. To select a different chain length for your necklace, please click here
Can I Change My Shipping Address?
Yes, you can change the delivery address of your order as long as your order has not yet shipped. If your order has already been processed and shipped, we will not able to change the delivery address or reroute your order to another address for you. To change the Shipping address for your order, please click here
Can I Upgrade To Express Shipping ?
Yes, you can upgrade to express Shipping, if that option is available in your area, and as long as your order has not yet shipped. Express Shipping options are available for an additional charge. To upgrade to express Shipping, please click here

I HAVE RECEIVED MY ORDER…

How Do I Get My Ring Resized?
You can request a resizing of up to two full sizes on most rings, including engraved items, within 30 days of the original shipment date. There will be an additional charge for a re-engraving a ring base, and you will be responsible for related delivery costs. To have a ring resized, please click here
Due to the nature of tungsten, cobalt, and ceramic, we are unable to resize these rings.
Can I Get An Item Repaired?
Yes, you can have an item repaired. Your purchase is covered by a one-year warranty against manufacturing defects and workmanship. If your jewellery piece has been modified by an unauthorized Jewlr representative, the warranty becomes void. For more information about Jewlr's one-year warranty, please click here
To have your jewellery item repaired, please click here
How Do I Return An Item?
You can return any item purchased at Jewlr, including engraved items for a full refund with our hassle-free, 99-day return policy. Returned items must be in a new and unworn condition, with the jewellery tag still attached. For more information about our return policy, please click here
To return your jewellery item, please click here
Can I Select A Different Gemstone?
Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different gemstone for your jewellery item, please click here
Can I Select A Different Metal?
Yes, you can select a different metal on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different precious metal (sterling silver, 10K or 14K white, yellow, or rose gold) for your jewellery item, please click here
Can I Change An Engraving?
Yes, you can make a change to an engraving. Please note that there may be additional charges, and you will be responsible for related delivery costs. To make a change to your engraving, please click here

I STILL NEED ASSISTANCE…

How Do I Contact Jewlr?

If you need further assistance, please send us an email , including your order number and a summary of your concern. Our customer support agents will be happy to assist you.
If you would like to speak to one of our live agents, we are available Monday to Friday, 9:00 am–5:30 pm EST, via LiveChat

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